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Frequently Asked Questions
Updated August 1, 2024
What is the refund policy for Home Bass Events?
All events are non-refundable at the point of purchase – below are the exceptions/details:
Cancellation: If the event is 100% canceled and not postponed – the guests will get a 100% guaranteed full refund, including service fees.
Postponement: If the event is postponed, all tickets will be honored for the new dates. In the event you are not able to make the new dates, there will be a refund request window opened up that will be directly sent to all guests via all valid emails at the point of purchase; each event is different and will have the window open during a certain time. At that time, you may put in a refund request and get a 100% refund. After that, the non-refundable policy will be back in effect.
What is the COVID policy?
We will be following all local and state protocols, and if there are any changes, we will notify every attendee.
What are hotel incidentals?
Incidentals are a pre-authorization that will be collected at check-in with a credit or debit card. Any unused balance will be automatically refunded after checkout if there are no incidental charges.
DoubleTree by Hilton at the Entrance of Universal
- Incidentals: $50/day
Is there a resort fee?
There is no resort fee, but there is a parking fee that is $19 a night for self-parking or $29 a night for valet
Does the Home Bass Resort Package have a minimum age requirement?
Yes! The minimum age requirement for all events is 18+, you must be 18+ to have a room under your name.
Does the Resort Package come with access to the parties?
Yes, Resort Packages include tickets to ALL onsite events.
Do the Weekend passes come with a room?
No, if you purchase a weekend party pass, that does not include a room. If you are looking for a room, please visit our ticketing page and select the room package of your choice.
Is Thursday early arrival per person or per room?
Thursday early arrival is per room, not per attendee.
Can I attend the Thursday Early Arrival pre-party if I don’t have Thursday early arrival add-on for my room?
Yes you may, but you will not be able to enter into your room until Friday at 2pm.
Is VIP per person?
Yes, VIP tickets need to be purchased per person.
I purchased a room from the hotel's website or a 3rd party website, will I still be staying onsite during Home Bass?
If you purchased a room through the Doubletree By Hilton Website, or a 3rd party website, you will not be staying on-site with us. Home Bass has a full resort buyout which means when you show up to check into your room, you will be displaced to a different hotel. If you have already purchased a room, not through our ticketing page please cancel that reservation and purchase a room through our ticketing page and purchase one of our remaining rooms to stay onsite.
Do the Partner Hotel reservations include Weekend Party & Shuttle Passes?
No, if you booked a room at one our our partner hotels, they do not include Weekend Party or Shuttle Passes. Your Weekend Pass must be purchased separately.
What is the address of the Resort?
Doubletree By Hilton at the Entrance of Universal
Address: 5780 Major Blvd, Orlando, FL 32819
Where will I receive my tickets?
Home Bass representatives will be available at the Box Office located out front of your designated resort lobby to assist you. Here, you can check in and pick up your wristbands.
Box Office Hours of Operation:
Wednesday, Nov 6 - 4pm-12am
Thursday, Nov 7 - 11am-5am
Friday, Nov 8 - 8am-6am
Saturday, Nov 9 - 9am-6pm | 10pm-6am
Sunday, Nov 10 - 9am-6pm | 10pm-6am
What do I need to bring to check in at will call?
Everyone must bring a valid government-issued photo ID showing their full name and date of birth in order to attend Home Bass. Although your room is paid for in full, you will need a credit card for a one-time refundable deposit per room for any incidentals you may incur, along with a non-refundable nightly resort fee.
What if the event is canceled or postponed?
While our policy does state that our events are non-refundable, in the case of a full event cancellation, a refund would be processed. If the event is postponed within a 7-month period all packages and passes would be transferred to a later date.
I forgot to use my promo code. Can I get a refund and re-add it?
Unfortunately, promo codes must be used at the time of purchase and will not be added after the purchase has been made. All sales are final.
What times are check-in and check-out at each resort?
We abide by the resort's standard check-in and check-out times, which are the same for all resorts - unless otherwise noted.
If you purchased Early Arrival, your check-in will begin at 4 pm on the designated day you purchased. If you did not purchase early arrival, check-in will begin at 2 pm on Friday. Guests must be checked out at the end of their stay by 11 am.
Is parking provided at the resort?
DoubleTree By Hilton at the Entrance Of Universal
- Self Parking: $19 a day
- Valet Parking $29 a day
How can I add the Early Arrival or Extended Stay option to my package? I know I can buy it at the time of purchase, but can I add it after the fact?
You can add on the extra days or VIP admission at any time on our ticketing page under add ons! Please book your extra nights under the same name as your Room Package if you have additional questions, reach out to info@musicfestivaltrips.com
Can more than two people stay in a room?
Resort occupancy is based on the package that you purchase for either one, two, four, or six guests. All person must have a weekend party pass that does not mean day passes.
My friend is arriving before me; will he/she have access to the room before I arrive?
You will need to add your friends' names to your room reservation in order for them to be able to check in to the room when they arrive at the resort. Leading up to each event, we will email you a wristband assignment form. Make sure to fill this out before the provided due date. This will help you lock in the right room and ensure all your guests can check in with or without you present.
Can I pick up all of the wristbands for my group?
No. In order to pick up your guest's wristbands, they must be present. Adding your information to your unique wristband is mandatory, and adding this information ahead of time helps avoid any problems once onsite. Wristband registration protects you in the event that you lose or damage your wristband. This also allows our staff to quickly identify a wristband's owner in case of emergency.
Can our room be next to our friend's room? Can they be connected?
Connecting rooms are rare, but we will do our best to put you next, or as close as possible, to your friends. For a better chance at being next to a friend, please add this to the special requests section of your wristband assignment form; we also suggest that you both show up to check in together and as early as possible. This applies only if you and your friend have purchased similar room packages. Please have both your and your friend's order numbers handy when you submit your Rooming List & Request form.
What if I change my mind and don't want my package or can no longer attend Home Bass?
All packages are non-refundable. Please refer to the Purchase Policy on TIXR for complete details. However, if you would like to transfer the package, you can do so with a transfer fee as detailed below:
Ticket & Room Package Transfers
All Ticket Transfer fees are $50 - the last chance to transfer any tickets is 30 days prior to the event.
If you would like to make a ticket transfer, email us at info@musicfestivaltrips.com stating that you are interested in transferring your pass or package. Include the confirmation number and who you would like to transfer the pass or package to. Make sure the purchaser is cc'd on the email and that you include the purchaser's phone number and age.
Once the fee has been paid and the email has been received, we can finalize the transfer into the new name.
What if I want to transfer my package, but I have a payment plan?
If the package you purchased was purchased on a payment plan and is not fully paid off, we cannot transfer your package yet. You will need to fully pay off your package and then we can move forward with the transfer!
Why do I need to submit a wristband assignment form?
The wristband assignment form is required by the resort for safety and liability reasons. The names on your wristband assignment submission will be the names that we attach to the wristbands in your package, and they have access to your room.
How do I change the names on my wristbands?
The easiest way to handle this is to let us know at info@musicfestivaltrips.com as soon as you find out which friends you're bringing so that we can have their information inputted before the event, which will make for a quick and easy check-in process once you arrive. There will be a surcharge per wristband for any name changes or new assignments starting 1 week before the event.
What if I don't want to use all of the wristbands that come with my room package? (i.e. only 3 guests in a 4 person room, leaving 1 extra wristband)
If you don't have as many guests in your room as you do wristbands attached to the room, you can either sell and transfer the wristbands or just forfeit them. If you would like to sell them, email info@musicfestivaltrips.com with the names, emails, phone numbers, and ages of the people you sell to, and we will transfer only the wristband (not room) to them.
You will handle the financial side as you have already paid for the package. If you do not choose to bring your own guests or sell to someone, you will ultimately forfeit your remaining wristbands. There are no refunds for unused wristbands. If you find guests last minute and want to assign the wristbands to them onsite, a late fee will apply per wristband. That is, there will be a fee for wristband reassignment 1 week before the event.
Where do I send my wristband assignments?
Leading up to an event, we will be emailing all guests a rooming request form. You will want to fill this out as soon as you can. Not only does this assign Guests to their wristbands, but it also begins the rooming process in which we will begin to assign guests to their weekend homes. Rooms and room types are limited and cannot be moved once placed. So the sooner you can provide us with your requests, the greater the chance your requests can be fulfilled.
Are my friends able to visit the resort and hang out with me without purchasing a Weekend Party Pass?
No, all guests on the property must be wearing a Home Bass wristband at all times throughout the weekend. Only guests with Full Weekend Passes will have access to the resort rooms.
Is any food included when we purchase a room package?
No, food is not included in any Room Packages. All rooms will have refrigerators, so you are welcome to bring snacks for your room. However, we do provide an in-house brunch and exclusive events for all VIP guests.
When do alcohol sales end at Home Bass?
Due to city laws, we are required to end alcohol sales at 2am.
I am a DJ/videographer/photographer and would love to cover Home Bass. Are you still staffing for this year?
Feel free to submit your resume, references, and/or EPK to info@musicfestivaltrips.com for future consideration.
What is the Home Bass camera policy?
All cameras will be allowed on-site for use in rooms and common areas; however, only the Home Bass Media team will be able to use professional DSLR or detachable-lens cameras and equipment in the pool parties and after-hours parties.
Can I send a package to the resort?
Yes! Packages may only arrive the week of. Additional fees can be applied if packages are received before the week of the event. Visit the hotel website for shipping information.
Can I bring inflatables to the pool?
Yes, we recommend you bring inflatables to the pool!
Can we bring our own drinks to the pool deck?
No, outside drinks can't be brought down to the main event areas; make sure to finish them before entering!
What type of food options will be available?
Sunshine Café serves breakfast favorites, and American Grill offers classic dishes and a full-service bar. Enjoy “go-to” comfort foods at Pizza, Burgers, & More, and frozen cocktails at our Lakeside Pool Bar. Stop by Starbucks® to start your day.
Highly Advise grabbing your Beats & Brunch passes for this year - will be located in the Sunshine Cafe. We will be hosting theme events each day. View our website for more information.
American Grill
Sit down and relax in American Grill. Join us for a delicious meal or relax at our full service bar. You’ll discover new favorites from our tantalizing entrees, shareables and desserts. Located in the hotel lobby.
Gelato Shop
Sweet tooth? Treat yourself to a yummy treat, from creamy gelato to candy galore.
Pizza, Burgers, & more
Utensils are optional. From juicy burgers to finger-licking wings, Pizza, Burgers and More offers your favorite "go-to" foods made fresh. Enjoy your lunch, dinner or snack in our courtyard or by the pool.
Starbucks
Our onsite coffee shop proudly serves Starbucks coffee.
Sunshine Cafe
Enjoy a delicious breakfast in our newly renovated breakfast café. Offering your favorites a la carte.
Do passes include entry to EDC Orlando?
No, our event is not affiliated with EDC Orlando.
If I booked a room package for the Wyndham will it be transferred to the Double Tree?
Yes, if you booked a room package originally for the Wyndham Resort your package will automatically be transferred to the Double Tree to an equivalent size room. If you are on a payment plan, once it is complete you will receive confirmation it has been switched over. You may email info@musicfestivaltrips.com regarding questions about your booking.