Do Home Bass Resort Packages have a minimum age requirement?
Yes! The minimum age to be onsite is 18 and resort policy requires the primary guest on the room to be 21+ to check-in.
Where will I receive my tickets?
Home Bass representatives will be available at the Box Office located out front of the resort lobby to assist you. Here you can check in and pick up your wristbands.
Box Office Hours of Operation:
Thursday, Nov 7: 10am-5am
Friday, Nov 8 – Sunday, Nov 10: 7am-5pm, 11pm-3am
What do I need to bring in order to check in at will call?
Everyone must bring a valid government issued photo ID showing their full name and date of birth in order to attend Home Bass. Although your room is paid for in full, you will need a credit card for a one-time refundable deposit for any incidentals you may incur along with a non-refundable nightly resort fee.
I forgot to use my promo code. Can I get a refund and re-add it?
Unfortunately, promo codes must be used at the time of purchase and will not be added after the purchase has been made. All sales are final.
Do these Resort Packages come with access to the parties?
Yes, onsite After Hours and Pool Party tickets are included with all Weekend Party & Shuttle Passes.
What times are check-in and check-out at each resort?
We abide by the resort’s standard check-in and check-out times, which are the same for both The Grand and Wingate:
Check-in begins at 4pm Thursday and all guests must be checked out at the end of their stay by 11am.
Is parking provided at the resort?
Parking will be available for purchase to all guests. Parking will be $15 for any guests coming for single events OR $15 a day for guests staying onsite.
Can I purchase a Resort Room Package for just one night?
No. All resort packages available for this event are for four nights.
How can I add the Early Arrival or Extended Stay option to my package? I know I can buy it at the time of purchase but can I add it after the fact?
You can add on the extra days at any time! Use this link to do so. Please book your extra nights under the same name as your Room Package. Please contact us with your Eventbrite order numbers and our team will work to combine your stay.
Can more than two people stay in a room?
Resort occupancy is based on the package that you purchase, for either two or four guests.
My friend is arriving before me, will he/she have access to the room before I arrive?
You will need to add your friends’ names to your room reservation in order for them to be able to check in to the room when they arrive at the resort. Please email firstname.lastname@example.org for us to add their names to the room reservation. Your friends will be able to get a room key to access the room prior to your arrival if they were added to your Rooming List.
Can I pick up all of the wristbands for my group myself?
No. In order to pick up your guest’s wristband, they must be present. Adding your information to your unique wristband is mandatory and adding this information ahead of time helps avoid any problems once onsite. Wristband registration protects you in the event that you lose or damage your wristband. This also allows our staff to quickly identify a wristband’s owner in case of emergency.
You will be emailed downloadable PDF tickets prior to the event. Please print these tickets out to exchange for your wristbands at the event. You may pick up your wristbands separately if others in your group are arriving at different times.
Can our room be next to our friend’s room? Can they be connected?
Connecting rooms are rare, but we will do our best to put you next, or as close as possible, to your friends. Please have both your and your friend’s order numbers handy when you submit your Rooming List to email@example.com.
Can I use my MFT package for a contest/giveaway or promote my website/product/event?
No. Home Bass & Music Festival Trips trademarks, intellectual property, tickets, and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from MFT and its partners.
What if I change my mind and don’t want my package or can no longer attend Home Bass?
All packages are non-refundable. Please refer to the Purchase Policy on Eventbrite for complete details. However, if you would like to transfer the package you can do so with a transfer fee as detailed below:
Weekend Party Pass Ticket Transfers between:
June 1st – September 1st – FREE
September 2nd – October 1st – $20
October 2nd – November 1st – $25
November 2nd – November 10th – $30
Room Package Transfers between:
June 1st – September 1st – FREE
September 2nd – October 1st – $25
October 2nd – November 1st – $50
November 2nd – November 10th – $75
If you would like to make a ticket transfer, email us at firstname.lastname@example.org stating that you are interested in transferring your pass or package. Include the confirmation number and who you would like to transfer the pass or package to. Make sure the purchaser is cc’d on the email and that you include the purchaser’s phone number and age.
You will also need to go on our Eventbrite page and purchase the “Transfer Fee” option. To do so you will have to enter the promotional code “TRANSFER”.
Once the fee has been paid and the email has been received, we can finalize the transfer into the new name.
Why do I need to submit a rooming list?
The Rooming List is necessary for safety and liability reasons, but also because the names on your Rooming List submission will be the names that we attach to the wristbands in your package.
How do I change the names on my wristbands?
The easiest way to handle this is to let us know at email@example.com as soon as you find out which friends you’re bringing so that we can have their information inputted before the event, which will make for a quick and easy check-in process once you arrive. There will be a surcharge per each wristband for any name changes or new assignment from Nov 7 (day of event) forward.
How does the Share Room Program work? Is it completely random assignment?
After purchasing the Shared Room Package, you will receive an email with the Roommate Preference Form which we will use to match you with people for your room based on similar interests. Alternatively, you can find other friends who have also purchased Share Room packages and email firstname.lastname@example.org with their names and confirmation numbers and we’ll be happy to put in your request.
What if I don’t want to use all of the wristbands that come with my room package? (i.e. only 3 guests in a 4 person room, leaving 1 extra wristband)
If you don’t have as many guests in your room as you do wristbands attached to the room, you can either sell and transfer the wristbands or just forfeit them. If you would like to sell them, email email@example.com with the names, emails, phone numbers, and ages of the people you sell to, and we will transfer only the wristband (not room) to them. You will handle the financial side as you have already paid Home Bass for the package. If you do not choose to bring your own guests or sell to someone, you will ultimately forfeit your remaining wristbands. There are no refunds for unused wristbands. If you find guests last minute and want to assign the wristbands to them onsite, a late fee will apply per wristband. That is, there will be a fee for wristband reassignment from Nov 7 (day of event) forward.
If I don’t know who will be the last guest in my room yet, will you fill that spot with a stranger?
The only time that we would assign the guests to a room is for those who’ve purchased a Solo/Shared Room Package. This means that they’ve only paid a fraction of the cost of a Room Package and have only purchased one wristband with the understanding that they will be roomed with strangers.
Where do I send my Rooming List?
The full names, individual email addresses, and phone numbers for everyone in your room must be submitted to firstname.lastname@example.org. Please mention “Rooming List” in the subject line.
Are my friends able to visit the resort and hang out with me without purchasing a Weekend Party Pass?
No, all guests on property must be wearing a Home Bass wristband at all times throughout the weekend.
Is any food included when we purchase a room package?
No food is included for any Room Packages but all rooms will have refrigerators so you are welcome to bring snacks for your room. Brunch will be included Friday, Saturday, & Sunday for all VIP Passholders.
I am a DJ / videographer / photographer and would love to cover Home Bass. Are you still staffing for this year?
We are all locked in for this event, but feel free to submit your resume, references, or EPK to email@example.com for future consideration.
What is the Home Bass camera policy?
All cameras will be allowed onsite for use in rooms and common areas, however, only the Home Bass Media team will be able to use professional DSLR or detachable-lens cameras and equipment in the Pool Parties and After Hours Parties.
Can I send a package to The Grand Orlando?
Yes! Please address to:
The Grand Orlando Hotel @ Celebration
*Guest name on reservation and arrival date*
2900 Parkway Blvd
Kissimmee FL, 34747
Fees are as follows: Envelopes: $2, packages 0-14LB: $10, packages 14.01-50LB: $15, packages 50.01-100LB: $25, pallets: $150 min.
For more information on packages, please email firstname.lastname@example.org.
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